Privacy Policy
We value your trust. Here is how Clove Tours collects, uses, and protects your personal information while crafting your perfect Sri Lankan journey.
Information We Collect
To provide you with our tour services, we may collect the following personal information:
- Identity Data: First name, last name, and passport details (required for hotel bookings).
- Contact Data: Email address, phone number, and billing address.
- Travel Data: Flight details, dietary requirements, and medical conditions relevant to your trip.
How We Use Your Data
We use your personal data exclusively for the purpose of fulfilling your travel arrangements:
- To process your bookings with hotels, safari parks, and transport providers.
- To communicate with you regarding itinerary changes or updates.
- To send you essential travel documents and invoices.
- To comply with Sri Lankan legal obligations (e.g., Tourist Police registration).
Sharing Your Information
Clove Tours respects your privacy. We do not sell your data. However, we must share specific details with third-party service providers to facilitate your trip:
- Accommodation Providers: Passport details for check-in purposes.
- Activity Providers: Names for ticketing (e.g., Safari parks, Whale watching).
- Transport Services: Contact details for airport transfers.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and partners who have a business need to know.
Questions about your data?
If you have any questions about this privacy policy or how we handle your personal information, please contact our Data Privacy Officer.
info@clovetours.com